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Quality & Customer Service Agent

ID 4307
Posted 2017-01-06
Closing date 2017-01-15
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Experience
Number of hire
Sex Any
Job level Middle
Job detail
Description - Make outbound calls to check quality of field and call center sales
- Listen to inbound & outbound call recordings and record detailed feedback based on specified criteria.
- Handle incoming customer service queries from both existing & new customers
- Work with QCS manager to produce daily reports
Requirement - 4th year student in a related discipline is preferred
- Previous experience in Quality Control and Customer Service is strongly preferred
- Must have excellent written and verbal communication in Khmer and English
- Excellent IT skills with experience using Microsoft Office
- Exhibit integrity and a problem-solving & result-focused personality
- Positive and professional attitude
- Strong attention to detail

** Interested candidates please email your CV and cover letter to: [email protected] or visit us at #68, 1 th Floor, The iCON Professional Building, 216 Norodom Blvd., Tonle Bassac, Chamkarmorn, Phnom Penh, Cambodia. Tel: (855) 23 726 721; Website: www.bima.com.kh
- Note: Only short-listed candidates will be notified and contacted for interviews.

BIMA offers a competitive remuneration and other benefits: provides working insurance cover, various career and personal development opportunities, commissions, Khmer New Year and Pchum Ben bonus, financial support for married, BIMA health benefit, working 5 days a week, publish holiday base on labor law and annual salary increments.
Contact
Company Milvik (Cambodia) Micro Insurance Plc. (BIMA)
Name HR Department
Website
Address #68E, Floor 1st - EM, The iCON Professional Building, 216 Norodom Blvd, Tonle Bassac, Chamkarmorn, Phnom Penh, Cambodia.
Phone (855) 23 726 721
Email [email protected]
Title Closing date
Insurance Consultant - Call Center 2017-04-01
Marketing Officer 2017-04-01
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