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Smart Shop Supervisor ( Very Urgent)

ID 3087
Posted 2016-12-26
Closing date 2017-01-25
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Experience 2 Year
Number of hire 3
Sex Male/Female
Job level Middle
Job detail
Description - Welcoming & treating customers in a most friendly and patient manner
- Supervises the day-to-day operations of the Smart Shop
- Maintains high standards in customer service
- Maintains high standards of visual merchandising (displays)
- Ensures Team comply with Company policies and procedures
- Ensures Team are well presented and in full uniform at all times
- Handles operational controls – stock of SIM cards/Scratch cards, cash, keys, alarms, etc.
- Controls daily cash collection/reconciliation, petty cash and banking
- Conducts team meetings and coordinates operation/performance reviews
- Lead front office team –work shift controlling, organizing day-by-day management
- Register and handle customer’s problem & complaints
- Offering immediate support and solution to customers with issues and complaints facing
- Defining customer handling processes and procedures, training and information providing to staff
- Ensuring accurate reports, statistics, quality control, and staff peak performance
- Fulfill the works in compliance with the corporate procedures and instructions
- Conduct the gaps and mistake report done by front office agents and finalize how to make it better
- Monitoring front office group performance and take appropriate measurements with target setting
Requirement - Experience in treating and serving customers as per highest international standards
- Strong Communication ability and ability to lead teams combined with negotiation, presentation and sales skills
- Being creative, innovative and dynamic with strong attention to customer / guest service and details
- Accuracy and trustworthiness is a absolute must
- Fluent Khmer and Good English both spoken and written, accurate pronunciation
- Positive appearance as a person, showing friendliness, accuracy, competence and customer centric by proper body language and behavior
- At least 1 or 2 years experiences in related field such as hotel, restaurant or banking.
Company Smart Axiata Company Limited (Smart)
Name Smart
Address No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh
Phone 010 202 136 / 010 202 148
Email [email protected]
Title Closing date
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