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Customer Services Consultant

ID 24460
Posted 2018-06-21
Closing date 2018-07-20
Term Full time
Category Customer Service
Location Siem Reap
Salary USD -- USD
Experience
Number of hire 1
Sex Any
Job level Entry Level
Job detail
Description Customer Services Consultant is to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
 Perform Cash-in, Cash Out for customer and partners who walk into company store and/or branches.
 Assist line manager of managing company store and/or branches with efficiency
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
Requirement  Bachelor Degree
 Proven customer support experience
 Strong contact handling skills and active listening
 Customer orientation and ability to adapt/respond to different types of characters
 Very good communication and presentation skills in English and Khmer
 Ability to multi-task, prioritize, and manage time effectively
Contact
Company Pi Pay Co., Ltd.
Name Recruitment Team
Website
Address 8th Floor - Pi Pay Tower, #20, St.217, Khan 7 Makara, Phnom Penh, Cambodia.
Phone 023 988 989
Email recruitment@pipay.com
Title Closing date
Sales Executive (Siem Reap) 2018-07-20
Customer Services Consultant 2018-07-20