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Customer Services Consultant

ID 24460
Posted 2018-06-21
Closing date 2018-07-20
Term Full time
Category Customer Service
Location Siem Reap
Salary USD -- USD
Number of hire 1
Sex Any
Job level Entry Level
Job detail
Description Customer Services Consultant is to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.


 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
 Perform Cash-in, Cash Out for customer and partners who walk into company store and/or branches.
 Assist line manager of managing company store and/or branches with efficiency
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
Requirement  Bachelor Degree
 Proven customer support experience
 Strong contact handling skills and active listening
 Customer orientation and ability to adapt/respond to different types of characters
 Very good communication and presentation skills in English and Khmer
 Ability to multi-task, prioritize, and manage time effectively
Company Pi Pay Co., Ltd.
Name Recruitment Team
Address 8th Floor - Pi Pay Tower, #20, St.217, Khan 7 Makara, Phnom Penh, Cambodia.
Phone 023 988 989
Title Closing date
IT and Admin Officer (Siem Reap) 2018-09-20
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