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Duty Manager (Front Office Department)

ID 20984
Posted 2018-03-21
Closing date 2018-04-19
Term Full time
Category Hospitality/Hotel
Location Preah Sihanouk
Salary USD -- USD
Experience 3 Year
Number of hire
Sex Any
Job level Middle
Job detail
Description ** Job Responsibilities
- Greet and meet all arriving/ departure V.I.P./valued guests/ long stay guest in courteous manner and check them in/out efficiently and ensure their allocated accommodation is satisfactory.
- Make daily courtesy calls to all VIPs, complained guests and special request guests.
- Inspect all public areas, i.e. - lobby motor court, all exits, elevators, lightings, plants, public phones, flags, etc and ensure department concerned are aware of the problem encountered.
- Handle all complaints and ensure that guest complaints/
comments are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. If needed, solicits assistance from Management.
- Responsible for night duties, carry out hotel night audit according procedures.
- Assist the AFOM/FOM for room assignment and control. In their absence, the Duty Manager will be the alternate-in- charge of the Front Office.
- Be familiar with the hotel emergency procedures in regard to fire, bomb threat, evacuation etc. and to ensure maximum safety of guests and employee in case of emergencies.
- Perform any other duties as assigned by Front Office Manager.
Requirement ** Job Requirements
- Bachelor Degree in Management or Tourism or related fields
- Minimum 3 years of work experience in supervisory level within Front Office Department
- Ability to manage multiple tasks and work under tight deadlines.
- Organizational skills, management ability, Initiative and ability to work independently.
- Advance knowledge of Microsoft office, Internet & Email
- Fluency in English and other language is a plus

** Contact Information
- Contact Person: Ms. KHUT Kimsour, HR Department
- Phone: +855 96 70 55 558 / +855 16 616103
- Email: [email protected]
- Website: www.sokhahotels.com
- Address: Street 2 Thnou, Sihanouk Ville, Kingdom of Cambodia.
Contact
Company SOKHA BEACH RESORT
Name Ms. KHUT Kimsour, HR Departmen
Website
Address Street 2 Thnou, Sihanouk Ville, Kingdom of Cambodia
Phone +855 96 70 55 558 / +855 16 616 103
Email [email protected]
Title Closing date
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