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Head of Front Office

ID 17680
Posted 2017-12-14
Closing date 2017-12-23
Term Full time
Category Management
Location Phnom Penh
Salary USD -- USD
Experience 3 Year
Number of hire
Sex Male/Female
Job level Top
Job detail
Description •Ensures compliance with Silvertown’s standards or relevant during all aspects of work;
•Ensures all members adhere Code of Conduct, Internal Rules and Regulations of company
•To maintain a consistently high standard of operation and customer services;
•Ensures all communication relating to the Condo is action speedily and efficiently;
•Fast and efficiently transferring of internal and external calls;
•Answers calls within 3 rings by using the hotel standard greeting in courteous manner;
•To ensure wakeup call requests are follow up by the associates on every shift;
•Be conversant with the Emergency procedures and the use of overriding paging system;
•To maintain confidential information related to the guest and associates in the condo;
•To forward any complaint to the Duty Manager on duty;
•To ensure that Front Office is kept fully aware of any positive or negative feedback from the guest or associates;
•To train the newcomers of the standard operation procedure, job description and company’s policy and procedures and telephone Operators.
•Assists the Front Office in maintaining supervision, direction and leadership for the department to achieve the desired result in accordance with the Silvertown’s vision and mission statement;
•To motivate teams to provide the highest standard of service to the guest;
•Rosters monthly work schedule for the department to ensure sufficient work force to
deliver the desired level of services as stated in the hotel’s policies and procedures;
•Other Task will have assigned by Operation Manager.
Requirement •Bachelor Degree or equivalent education required about Hospitality management at least 3 years of progressive experience in a hotel
•Both Male and Female.
•Fluent written and spoken English; Mandarin would be considered an asset.
•Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services.
•Good at computer skills, including experience using hotel booking programs.
•Attention to detail - Able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present when on duty.
•Service Orientation - Displays a commitment to quality guest service always, values the supplying of accurate and timely information and relates to people from diverse backgrounds and continually strives for improvement.
•Professionalism - Regulates own behavior, understanding the hotel culture and acts appropriately in the execution of duties.
•Decisiveness - Proven consistency in making sound decisions sometimes in pressurized or time-sensitive environments and service.
•Initiative - Demonstrates the tendency to contribute ideas and initiate new ways of working, shows enthusiasm for project work and special assignments.
•Leadership - Leads by example in behaving in an honest and trustworthy manner; treats others fairly; builds strong and trusting relationships with others; practices open communication.
•Team Building - Promotes team achievement, supports and encourages team members; is respectful, actively listens to and seeks out opinions and ideas from the team.
•Conflict Management - Defuses difficult situations and facilitates discussions between parties to explore differences an.

* Candidates interested in applying for the position should forward their CV’s together with a covering letter a hard copy to Lot #1, National Assembly Road, Phnom Penh, Cambodia. Contact: 017 500 858 or [email protected], website: thenakigroup.com.

* Only shortlisted applicants will be contacted for interview
Contact
Company SILVERTOWN METROPLITAN
Name Human Resource
Website
Address Lot #1, National Assembly Road, Sangkat Tonle Bassac, Khan Chamkamorn, Phnom Penh, Cambodia.
Phone 017 500 858
Email [email protected]
Title Closing date
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