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Guest Experience Manager

ID 15659
Posted 2017-10-17
Closing date 2017-11-15
Term Full time
Category Hospitality/Hotel
Location Siem Reap
Salary USD -- USD
Number of hire
Sex Any
Job level Senior
Job detail
Description - To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative featuresand facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
- Working with Others:

o They always try to anticipate and exceed the needs of customers and colleagues
o They use their own initiative and good judgement to solve problems in a calm and efficient way

o They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
o They act with personal professionalism and integrity at all times

•Taking Responsibility:
o They always conduct business honestly and fairly. They keep sensitive information confidential.
o They can prioritise their workload effectively and be organised and structured at work
o They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
o They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

•Delivering Results:

o They are committed to meeting and exceeding all performance standards
o They constantly look to develop their own professional skills and abilities
o They perform job tasks in line with established policies and procedures
o They always try to provide a top-quality experience to all our guests.
Company Anantara Angkor Resort
Name Anthony Borantin
Address Anantara Angkor Resort & Spa, National Road No. 6, Krous Village, Svay Dangkom Commune, Siem Reap, Cambodia.
Phone T: + 855 63 966 788
Title Closing date