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CONCIERGE

ID 15556
Posted 2017-10-13
Closing date 2017-10-22
Term Full time
Category Customer Service
Location Siem Reap
Salary USD -- USD
Experience
Number of hire
Sex Any
Job level Middle
Job detail
Description - Provide customers with concierge services including transportation arrangements, merchandise deliveries, reservation handling, amongst others services
- Maintain up-to- date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs
- Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order
- Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
- Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information
- Issue privilege discount cards to eligible customers
- Handle sale of gift certificates or electronic gift card
- Provide follow up on customer’s requests, including claims and repairs
- Issue promotional or marketing giveaways and assist in compiling monthly report and feedback on promotions
- Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
- Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
- Assist the LOYAL T program in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
- Support the daily management of the Prestige Lounge, including member assistance and data- entry input
- Assist to organize and participate in all in-store PR and related promotional activities
- Ensure custom allowances and regulations are adhered to at all times
Requirement - 1-2 experience as Guest Relation Agent or Receptionist from the hotel
- Proactive, Self-motivated, Team-oriented attitude, Patient, Flexible, Tactful & Dependable
- Resourceful with excellent problem solving skills
- High level of integrity
- Professional in appearance, language and demeanor
- Able to speak good English & Chinese
- Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure
- Strong interpersonal skills and able to work with people at various levels
- Requires standing throughout work shifts
- Proactive interaction with members and customers
- Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business

** COMPENSATION AND BENEFITS
- Competitive salary
- Work-related accident insurance (NSSF)
- Group personal accident insurance (24 hours)
- Medical insurance (including inpatient, outpatient, maternity, dental and optical)
- Life insurance
- Meal allowance
- Overtime and shift allowance
- Language allowance
- Child care allowance and
- Other benefits

How to apply:
Interested candidates are requested to apply via
https://app.smartsheet.com/b/form?EQBCT=922d71b3f320410397f5a84a053aac47

Contact
Company DFS GROUP LIMITED
Name Human Resource Department
Website
Address NO 968, VITHEI CHARLES DE GAULLE, SIEM REAP, KINGDOM OF CAMBODIA
Phone +855 63 962 431
Email hr.cambodia@dfs.com
Title Closing date
CUSTOMS RECONCILIATION SPECIALIST 2017-12-05
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